Rave Reviews

Read about our satisfied clients below!


Niki has been successful with educating and guiding the SPCA’s Board Governance Committee and senior management staff. She has provided extreme expertise with identifying the SPCA’s appropriate customer service enhancement and organizational culture change.. Her attention to detail created a professional experience for the SPCA of Texas Board and staff. I would not hesitate to engage Niki for additional consultation and I whole-heartedly recommend her services.

JB President

SPCA of Texas

Niki’s program is simple, concise and moves people to get on board. I was thrilled with the excitement generated by your presentation. You lit a fire under us and inspired many, including myself to move forward in a positive direction…

JDB Vice President, Commercial Real Estate Lending

Peninsula Bank

“I would highly recommend Ms. McCuistion to anyone seeking a highly charged, powerful and engaging speaking professional, Fortune 100 consultant and business advisor who is now and will always be at the ‘top of her game.”

Carl Hagen

I heard nothing but great comments… you have a wonderful gift of creating an exciting learning environment.

JF, President/ CEO World Affairs Council DFW

Interactive, open welcoming, enjoyable. Having now spent the last 9 months with you I can honestly say we made the right choice. You’ve armed us with the tools, talents and understanding of processes to move the organization forward. Our teams are more aware, focused and motivated to serve their customers in a away that ultimately increases the depth of the customer’s relationship with us.

BF Senior Vice President and Regional Manager

First Mariner Bank

Employees have gone out of their way to express their appreciation to bring you and your invaluable system to them. You were quick, accurate and dead on with your summary of the challenges in our way and the solutions to overcome them. I’m not sure how to critique a job executed so crisply and successfully as you have done for us. Except to say thank you for your courage and respectful critique of us.

JD President/ CEO University Bank

Your speaker training program rated the highest marks! The information gave us solid techniques. Participants left wanting even more. Niki you not only” talk the talk” of community involvement, you”walk the walk”.

KH Chair United Way Ed. Services Committee

Everyone enjoyed your presentation and this is a very critical audience! You did a wonderful job of getting them to participate.

KS Director Human Development Utah Credit Union League, Inc

Thank you for a ‘socko” event. The energy and enthusiasm which you lent to this conference was a delight to behold. Your enthusiasm brought us joy we will long remember.

TS Corporate Manager of Training Coherent

 According to our customers, your presentation was the hit of our meeting and the most informative presentation on selling they had heard in a long time. How do we say thank you for making our day?

EB President Burris and Associates

In a special way you have assisted us in realizing the importance of good communications to our clients and the rail meaning of excellence in service. You far exceeded our expectations.

RG FMC Corporation

The program was even better than I expected! Initially skeptical, several of our people volunteered that you exceeded our expectations in both motivation and content. Tough crowd and you wowed us!

CLD General Manager FINA

I’ve been associated with the Speakers bureau for 20 plus years and I can undoubtedly say this was the best training session I’ve ever attended. You were fantastic!

PF Executive Director Infant Intervention Center

Thank you, we benefited from your presentation just by being together and discovering the importance of the service function. Who you are and the way you present was enlightening to us all.

MP Supervisor of Customer Service IOLAB

Next year’s sales meeting is already in the planning stages and I can assure you time has already been set aside for your presentation. Thank you for what was probably the most productive, interesting, and educational and entertaining day we’ve ever had at our sales retreat. Anytime, anywhere.

WSC National Sales Manager Purex

The audience loved your presentation, your flexibility and your preparedness. We can only thrive with the reputation you’re helping us create.

JD Executive Director YMCA San Diego County

You did an impressive job giving our group insights into many of our problem areas I’ve heard nothing but rave reviews.

JC Manager, FWP Veterans Administration

We will be having a long and prosperous business association with you. Feedback has been very favorable and the results even better.

CMP Manager of Customer Service/ Inside Sales Toshiba America, Inc.

We have the opportunity to hear many great speakers, and I not only enjoyed your presentation very much- it touched me and others. Thank you.

MT Director ,Oil Marketing Show of the Southwest

Texas Oil Marketers Association

You truly were a major “hit”. People keep asking where I found you. You were a splendid close to our conference.

SKM, PhD VP Programming Kentucky Bankers Association

Your presentation was excellent and provided motivation and insight and set the tone for the entire workshop.

KEK Manager American Bankers Association

You were absolutely terrific and consistently rated excellent! Thank you for making us look so good.

BK Director of Conferences Credit Union Executive Society

Excellent! Your professionalism and experience in the field was well reflected in your delivery. You stimulated interest and drew a bridge for applying learned skills back on the job. A positive growth experience.

RE Training and Organizational Development TRW

I strongly recommend your programs to other organizations, especially those who are truly concerned with their membership and service. Your program stimulated and encouraged. Comments from the group reflected their appreciation and anticipation. To put the information they learned to use.

JKF Training Coordinator Kaiser Permanente Southern California

The program has without exception been a great success . Everyone has raved about the effectiveness of the Dealer Council Advisory segments. Your leading us through an all day fact finding session and then piecing it all together was outstanding.

RCL Marketing Manager CertainTeed

Ms. McCuistion pioneered the unique “Selling is Helping” philosophy nearly 30 years ago and the cutting-edge “Four-phase Process for Sustainable Culture Change” for financial institutions. This includes the several, seminal books she has co-authored on the topic; timelessly topical – even today. As our training consultant, content expert and senior trainer Niki brought significant credentials and a wealth of content and experience to our training division. In fact, we would not have a training division if not for Niki’s contribution for her content and philosophy is at the core of all we teach. Niki’s legendary work in organizational development and sustainable culture-change, has insured a powerfully effective and sustainable classroom and in-branch training experience for front-line, mid-level management and executive personnel we have trained in the financial services industry. I worked closely with Niki during several on-site training programs over the past three years and was duly impressed with the way she handled every client and each new situation. Niki disarmed them with her warmth and natural charm and “wowed” them with the scope of her real-life and hands-on knowledge. And, she is a “coaches-coach” in the truest sense of the word. She knows first hand the challenges involved in establishing a true “sales and service culture” and mind-set. She is able to effectively gain trust, wholesale buy-in to the training and culture-change process and allow them to “have fun” in the process. Most trainees and managers told me it was the best sales training they had ever attended; bar none. I would highly recommend Ms. McCuistion to anyone seeking a highly charged, powerful and engaging speaking professional, Fortune 100 consultant and business advisor who is now and will always be at the “top of her game”.

CH, Partner, JMFA Direct

Your programs have enabled our managers and executive staff to develop new insights toward organizing their efforts. The result: an improved organizational climate.

JRB, Vice President
American Association of Retired Persons, RPS, Inc.

You were an outstanding success. As I look at the evaluations, it is obvious that the message delivered was received loud and clear.

LC Arizona Credit Union League, Inc.

It happened; it worked; it was a resounding success. You should be very proud. I am so pleased with the execution…and the effect–in some cases profound–the program had on participants.

KB Vice President
Texas Bankers Association

Thanks so much for your skill, grace and good humor. You did a terrific job. We appreciate the time you gave to advance the knowledge of nonprofit professionals. Your seminar provided practical and stimulating information in support of organizational competence.

S.G.B., Director of Training
Center for Nonprofit Management

The short time you spent with us simply cannot be measured by mere minutes alone. Your feedback to us will be the foundation of our action plan to fully achieve our mission statement.

TLL, Gerente General
Sheraton Libertador, Buenos Aires

Great speaker, lively, inspiring, useful information. I’m really excited about getting back and implementing some of the ideas she mentioned.

Society of Hispanic Engineers

Since your 5 day program our commissions are well in excess of last year’s figures. The attitude of staff has entirely changed. I personally consider your training the best I’ve ever attended.

Century 21

Niki’s comments were heart-warming, engaging and informative. Her work is noble and necessary. We highly recommend her speaking genius to any organization seeking to move others to activism, community service, just plain goodness and peace.

Ambassadors for Peace N. California

Niki’s program is simple, concise and moves people to get on board. You lit a fire under us with the practical approaches to issues we’ve been” evaluating” for too long. Your common sense approach is right on target.

First Exchange Bank