Our culture change process is key to success in any continuing education endeavor in getting people to implement superior results, use the concepts learned and take effective action; i.e., to use their new skills consistently, over an extended period of time in their work environment to produce superior results. This is where many traditional training programs fail. Our proven track record of successful culture shifts is due to the fact that our approach addresses not only high informational content but, most importantly, the utilization of that information.
Our training methodology will enable departments identified to more actively accept and adapt to a culture change, while learning and implementing the team skills necessary to produce successful, high quality results for your organization. By using the most effective adult learning techniques, we teach concepts and approaches and then allow participants to adapt this information to their individual situations. Further, we facilitate role-play and case study exercises whereby participants have an opportunity to try out the new behavior in a controlled, simulated environment.
Adults demand a learning environment that respects their individual experience and group wisdom. The optimal situation includes solid real world tools and skills they can immediately use. For this reason all the training/ consulting processes we deliver incorporate materials and information that are specific to each organization. This allows your more experienced employees to learn by contributing their expertise while getting a good refresher on the more basic concepts other participants are receiving.
Having several different skill levels involved in a training environment is not unusual. Through use of the interactive techniques outlined above, the entire group benefits. All training material is adjusted by our perception of what will be the best skill learning “stretch” for the entire group and all individuals based on the information we receive during the Investigative Phase. We do the fine tuning in this area when we meet with the executive team in our Participative Design & Development Phase. Here we work with you and take into account your goals, objectives and the specific results you wish to achieve.
Front line and management need time to make the necessary changes to adopt the sales and service skills and tools that will enable them to compete in today’s economic environment. For this reason we know that an effective and lasting process, helping people modify their traditional behaviors and adopt new relationship building and service behaviors, cannot be accomplished by using generic training that is delivered as a one time, “shot-in-the-arm”. Our experience allows us to approach each training situation with a “We have been there” perspective. The process is personalized, tailored and uses follow-up sessions to reinforce the skills and principles participants learn in the classroom.
The interviews we conduct before the culture change process, assure participants that the program will be a safe environment in which to learn new relationship building behaviors; that their concerns in making this transition are listened to, understood, and considered; that the process content and interactive activities will be tailored to their specific situations and their level of sophistication and skill taken into account.